Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Before your order is placed, our team confirms all order details with you directly — so please review this carefully, as it is your final confirmation of the order.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

A return fee of ₹100 applies and is borne by the customer. This amount will be deducted from the store credit issued for your return.

To start a return, contact us at jtivashisth@gmail.com.

Returns will need to be sent to the following address:
M3M Skywalk, Tower-2, 15th Floor, 1501, Sector 74, Gurgaon, Haryana, 122001

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at jtivashisth@gmail.com or +918787393799

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. The ₹100 return fee does not apply in these cases — damaged, defective, or incorrect items are returned at no cost to you.

No exchanges

We do not offer direct exchanges. Since every order is confirmed with the customer before it is placed, we are unable to swap items after dispatch. If you'd like a different product, please initiate a return; once accepted, the resulting store credit can be used toward a new purchase.

Store credit, not refunds

We do not offer cash or original-payment-method refunds. Once your return is received and inspected, we'll let you know if it's approved. If approved, you'll receive store credit equal to the value of the returned item, minus the ₹100 return fee, which can be used toward your next purchase with us.

Please allow up to 10 business days from approval for your store credit to be issued. If more than 15 business days have passed since your return was approved and you haven't received your credit, please contact us at jtivashisth@gmail.com or +918787393799